How to lose a million customers in one simple move
Netflix thought it was making the right move by separating its services. The ensuing backlash proves customer communication and research is necessary to avoid a business blunder.
Tag: failure
Which Is It?
In the marketing world, there is a constant need to balance between sales and margin. Which one is most important for your current business objectives? How can we achieve the best of both worlds?
Be Responsible -To A Fault
What kind of leader are you? When a failure occurs, someone must take responsibility. What is your style of dealing with a less-than-successful result?